Managing Your Account
Completing your online account details will allow you to speed up the ordering process and you can manage your online profile using the My ACCOUNT section of the website. Remember to keep these details up to date.
Keeping your personal details updated means we’ll always know how to contact you if we need to discuss your order or if you request support via the website. All the information you enter is kept secure and we never pass on your personal details to anyone without your permission. To update your personal information such as your email address or phone number, log in to the site with your username and password. Once logged in, click on the link for MY ACCOUNT. In the list on the left of the MY PROFILE screen, you’ll see the option to change your personal information. Click on this link and you’ll be able to change your contact details including your organisation name, job title and other information about yourself.
Please note you will not be able to change your username as this is your main account identification when you’re on the website.
In the address management area you can specify an address for delivery and invoices – meaning you won’t need to type these in every time you want to place an order.
To set or change your addresses, log in to the site with your username and password. Once logged in, click on the link for MY ACCOUNT. In the list on the left of the MY PROFILE screen, you’ll see the option to manage addresses. Click on this option and then click on ADD NEW ADDRESS to specify an address not currently in your profile, or click EDIT ADDRESS to make a change to an address you’ve already entered. When you’ve finished, remember to click SUBMIT so the changes will take effect.
You can add as many addresses as you need. For example, if you order for other sites of your organisation, you can add these addresses and select them during ordering. To save time, enter the most used address as your default.
Invoice addresses for account customers are managed by an Account Handling System and will override those specified here if they do not match. To change or add an invoice address to your account, please complete a service request form or call our Sales line on 08447 11 11 11.
Keeping your account information updated will speed up the ordering process for you. In this area you can select the way you’d like your products delivered, so you won’t need to complete this information each time you place an order. You can change delivery and payment options during the ordering process for specific orders, otherwise the addresses you enter in your account information area will be used.
To change your password, log in to the site with your username and current password. Once logged in, click on the link for MY ACCOUNT. In the list on the left of the MY PROFILE screen, you’ll see the option to change your password. Click on this option and enter your old password, followed by your new password where prompted. Here you’ll also have the opportunity to change your hint, which is used to remind you if you forget your password.
If you’ve forgotten your password, click the link on the homepage or go to the LOG IN page. Enter your username and then click the FORGOTTEN PASSWORD button.
You’ll be given your password hint, which should prompt you to remember your password.
If you cannot remember from the hint, enter your email address and click SUBMIT. A randomly generated password will be sent to the email address you specified. You can then use this password to log in and go to the MY PROFILE section to change it to a password you will easily remember. If you still experience problems, please call our Technical Support Team on 08447 11 11 22.
In the product preferences area you can select the product areas that are of most interest to you to ensure we send you relevant offers and information
To set or change your product preferences, log in to the site with your username and password. Once logged in, click on the link for MY PROFILE. In the list on the left of the MY PROFILE screen, you’ll see the option to access your product preferences. Click on this option and check the boxes next to product categories you are interested in.
Accessing Saved Orders
You can access your saved orders via the MY ACCOUNT section. A list of your saved orders is displayed showing the order name with date and time of saving. To view details of the saved order or add one or all items back into your basket, click on the Customer Order Name/Number of the relevant order. Select what you’d like to add to your shopping basket. You can either check the boxes next to individual items in this order and click ADD SELECTED LINES TO BASKET, or you can just click on ADD ENTIRE ORDER TO BASKET to add everything.
You’ll be taken back to the main shopping basket view and the items/order you selected will appear in the basket. You then just proceed with your order as usual.
Your order history can be viewed via the MY ACCOUNT section of the website. Under the ORDER HISTORY section, your previous orders will be displayed as a list with a summary of the order details including the date the order was submitted, total cost, and the order confirmation number. Click on an order name to view the full details of that order including products ordered, payment method and the order status.
Order status and tracking
To view the status of an order you need to access your order history. Your previous orders will be displayed as a list with a summary of the order details including the date the order was submitted, total cost, and the order confirmation number.
Click on an order name to view the full details of that order including the order status, products ordered, payment method and other details. Click on the consignment number (if shown) to access tracking information.
My Account FAQ’s
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