Online Ordering
Shopping online with Farnell is a quick and easy process. It’s made faster if you’ve filled out all the sections in MY ACCOUNT so that the majority of your account and address information can be pre-populated for your order.
In this section of the help area, we detail the different types of orders and how to complete each step. If you need extra help, or find your query isn’t answered here, check out the FAQs section, step-by-step guide or contact our Technical Support Team on 08447 11 11 22 and they’ll talk you through it.
How To Order
Ordering is done via your shopping basket which you can access via the MY BASKET link at the top right of each page. You can add items to the basket by using any of the search methods, entering a quantity and clicking the ADD TO BASKET button. Alternatively go directly to MY BASKET and enter the order code and quantities required directly into the basket using the tab key on your keyboard to navigate from field to field. Click UPDATE when you have entered codes for all your parts.
QUICK BUY enables you to enter order codes and quantities directly into the shopping basket from the homepage. You can change quantities and delete items in your basket as necessary.
When you’re satisfied with your order click the PROCEED button.
To complete the ordering process you can choose how you’d like to pay, where you’d like your order to be sent and other information such as creating a delivery schedule of your products for some time in the future. If you’re not ready to order yet, the contents of your basket will remain (even if you log out) until you delete them or submit the order. Alternatively you can click SAVE ORDER to retain the order in your account for future completion or recall. This can be particularly useful for saving a bill of materials or list of parts you order on a regular basis.
Read through the rest of the process via the links below, if you get stuck and need a hand with the online ordering process please call our Sales Team on 08447 11 11 11.
Save An Order
To save an order in the shopping basket simply click the SAVE ORDER button at the bottom of the list of items to retain the order in your account for future completion or recall. When you save an order you will be given the option to enter an order name, number or other reference and leave comments against the order. Once you’ve filled in this information click PROCEED.
Line Notes
You can add a line note against each item in the shopping basket. Click on the line note icon against a product and you will see three lines available. Anything entered in line 1 will be printed on the despatch note that is received with the goods and also on the invoice. Lines 2 and 3 are for your reference only. When you have entered your line notes click PROCEED. You will see that the line note icon has changed to signify that notes exist. The notes are also displayed at the ORDER SUMMARY, ORDER ACKNOWLEDGEMENT and ORDER HISTORY DETAIL screens. Click the PROCEED button to go to the next stage of the order process.
Voucher Codes
Voucher codes must be applied on the shopping basket page before proceeding to checkout. They may apply by line or by order depending on the promotion being offered by Farnell. You will be notified whether the voucher is/is not valid at the point in time that the code is applied when added to your shopping basket on the web.
For answers to frequent queries and to learn more about applying voucher codes to your order visit our ordering FAQs.
Delivery Information
After clicking PROCEED in your shopping basket, you’ll be taken to the DELIVERY INFORMATION page. Here you can specify your chosen delivery method, delivery address and method of payment. This is where having filled in your profile (using the MY ACCOUNT section of the website) really makes things faster. If you’ve filled in your profile, you’ll see that your default delivery address has been automatically selected as the delivery address for this order. You can select a different delivery address by using the drop down menu and selecting another saved address and clicking SELECT ADDRESS. You can also edit your address if you notice an error or need to change any part of it.
If you need to arrange delivery to a new address, click on the ADD NEW ADDRESS button. This will take you through to a page to enter a new address for use now and in the future.
You can also do the same with your invoice address. Choose an address from the drop down menu and press SELECT ADDRESS, or EDIT ADDRESS if you need to make changes to it.
Click on ADD NEW ADDRESS if you haven’t already entered the address you’d like invoices to go to. Next, you’ll see a box where you can add comments to this order that will be printed on the despatch note.
Now select your delivery method. You’ll see a drop down menu labelled DELIVERY TYPE. Click on the menu arrow and you’ll see a range of shipping options and their costs. Select the one you’d like to use for this order.
Next, you’ll see a box where you can add comments for this delivery, such as instructions for the courier. For example, if the delivery is coming to your office, you might like to add a comment such as ‘please deliver to the mailroom and not reception’. This note will appear on the packaging so that it is visible during delivery. If this is a single delivery, all you have left to do on this page is select your payment method. Select your preferred method of payment from the drop down menu, then click CONTINUE to move to the next stage of the ordering process.
Account and Payment Details
If you’ve filled in all sections of MY ACCOUNT, your account number will appear here automatically. This page requires different information depending on the payment method you selected on the Delivery information page. If you selected payment via your trade account, all you need to do on this page is enter your own reference for the order. If you selected payment via a credit card (please note a £20 minimum order value applies for credit card payments), or corporate purchase card, you need to enter some information about the card. A * denotes which fields are mandatory. Select your card type from the drop down menu and then enter the card number and expiry date where prompted. Next you’ll be asked for the CCV number. This is the Credit Card Verification number and is found on the reverse of the card, in the signature strip. You will see two groups of numbers separated by a space. Enter the digits from the second group of numbers – it should be only three digits, or four digits if you are using an American Express card.
Now enter the cardholder’s name as it appears on the card and key in the cardholder’s phone number. Finally, enter a reference or procurement code for the order (if applicable). Once you’ve entered a reference for the order, click CONTINUE to go to the ORDER SUMMARY page.
CCV Number – Additional Security During Payment
Look on the reverse of your credit card. If there is a 3 digit number in the signature strip of your card, please enter this in the space provided for CCV number (Credit Card Verification Number). This assists us with additional security checking. For more information or help about your CCV number contact our sales team:
Sales Team phone: 08447 11 11 11
Sales Team fax: 08447 11 11 12
Sales Team email: sales@farnell.co.uk
Order Summary
On the order summary page, check all the details to make sure your order is correct. If you need to make changes click on the links to go back to any stage of the order process. At this stage the order status near the top right of the page says incomplete.
You then need to check the box at the bottom to show that you’ve read and understand the terms and conditions of purchase. If you haven’t read through them, make sure you do so before checking the box.
If you wish to print this page, either click the print icon on your browser menu or select Print from the File menu. To complete the transaction click SUBMIT ORDER
Order Acknowledgement
The ORDER ACKNOWLEDGEMENT page is displayed after clicking SUBMIT ORDER on the ORDER SUMMARY page. The order status, to the top right of the page, says ’Submitted’. An order confirmation number is also displayed for your order. You can print this page by either clicking the print icon on your browser menu or by selecting Print from the File menu.
You’ll also be sent an email confirming receipt of your order.
Express Checkout
Our checkout process has improved to make ordering online quicker and easier.
After completing an initial order all delivery and payment information is captured and remembered so that future orders are streamlined in to just two screens, the product page and order confirmation.
This ensures the number of pages you have to go through to place an order is significantly reduced.
After selecting your products and adding them to the shopping basket follow this new, simple process:
- Review the saved details to ensure they are correct
- Update any information if it has changed, for example, amend your payment details or request an alternative delivery address by editing the saved details*
- Confirm your order
*If you update your delivery address, invoice address or account number and CID details in ‘My Profile’ this won’t automatically update in the Express Checkout screen as it uses the details from your last order.
However the updated details from ‘My Profile’ will be available to choose from by following the steps below.
Delivery Address
To update your delivery address click the “Edit” button in the Delivery Address section on the order review page, this will take you to the Delivery page, then using the dropdown select your new preferred delivery address. If you want to enter a new delivery address that is not already saved you can free type in the new details. Once completed click the “Save” button which will then return you to the order review page.
Invoice Address
To update your invoice address click the “Edit” button in the Payment Information section on the order review page, this will take you to the Payment Type page where you will be able to see your new Invoice address against your Farnell account number. Click the “Save” button which will take you to the Invoicing page displaying the full invoice details. Click the “Save” button which will then return you to the order review page.
Account & CID
To use a different account and CID click the “Edit” button in the Payment Information section on the order review page, this will take you to the Payment Type page where you will be able to see the new account and CID. Click the “Save” button which will take you to the Invoicing page displaying the full invoice details. Click the “Save” button which will then return you to the order review page.
If you have not updated your profile, but want to use a different account and CID, you can still do this by clicking on the “Edit” button in the Payment Information section of the order review page. This will take you to Payment Type page where you can use an existing payment type that you have previously set up, or alternatively add in a new one.
Order Cancellation
An order can only be cancelled by telephone by contacting Sales on 08447 11 11 11. Due to the efficiency of the Internet ordering process it may not be possible to prevent the delivery of these items. However you can take advantage of our 21 day no quibble guarantee for return of items.
Delivery and Returns
We offer a range of standard and express delivery options and have a no quibble returns policy. See our terms and conditions for more details.
Delivery Information
Our standard delivery option is next day delivery, for all in stock items (terms and conditions apply). For more urgent deliveries a range of special delivery services are available.
Orders received before 8.00 pm Monday to Friday or midday on Saturdays will be despatched free of delivery charge on the same day for delivery the next working day – Orders received after these times will be despatched free of delivery charge the next working day.
Returns Policy
We understand that sometimes you change your mind after you’ve ordered or that occasionally items can be damaged in transit. If you’d like to return a product you must send it back to us within 21 days of receipt and it must be undamaged and in its original packaging.
The address for returns is:
Farnell,
The Returns Department,
Farnell International Distribution Centre,
Castleton Road,
Leeds
LS12 2EN.
Please quote your account, order and RMA number. Not all items can be returned, so it’s recommended that you contact Sales before sending products back to obtain a returns (RMA) authorisation.
Ordering FAQ’s
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