Returning a Product
What is the return policy?
Returns are accepted within 60 days of the original invoice date. Returns must be in the original packaging, and in resalable condition. See full Terms and Conditions for more details.
Are any items not returnable?
Most products can be returned, but there are a few exceptions. Special ordered "Not in Catalog Items" or those specified as "Non-Cancelable/Non-Returnable" (NC/NR) are not returnable.
What about returns for warranty issues outside the normal return period?
If the product is defective within the manufacturer’s warranty, please contact our Customer Service at 1 800 463 9275 (Mon-Fri, 8:00AM - 8:00PM ET), as we may be able to facilitate the process of the warranty return. However please be advised, there are some manufacturers who prefer to deal directly with you (end user).
What are the steps to return a product?
- Request a RMA number (Return Materials Authorization) using one of the following methods:
- Log-in to your web account. Go to the Order Status & Tracking section and find the order/product you want to return. Click on the “Return Product” link, fill-in remaining information and submit.
- Or - Find the order info from one of the following: packaging slip, invoice or order confirmation email, and then input info into below form and submit.
- Or (Mon-Fri, 8:00AM - 8:00PM ET) Click on Live Support (Chat), or Call Our Customer Service at 1 800 463 9275.
Please note: For online form, we strive to respond within 24 hours of receiving the request (excluding weekends).
- Include or print the provided RMA number on return shipping package. (Items without a RMA will not be accepted, and returned to sender.)
- Ship the product back to location provided when RMA is provided. Return freight charge must be prepaid. C.O.D. returns cannot be accepted.
When we receive your returned product, we seek to issue a credit within 48 hours. Any questions, please don’t hesitate to chat with us, or call 1 800 463 9275 (Mon-Fri, 8:00AM - 8:00PM ET).
- Try our live support (Mon-Fri, 8:00AM - 8:00PM ET)
- Email customer service: email@example.com
- Call customer service: 1 800 463 9275 (Mon-Fri, 8:00AM - 8:00PM ET)